Job profile

Chartered Loss Adjuster

Chartered Loss Adjuster Job Profile

What is a Chartered Loss Adjuster?

A Chartered Loss Adjuster is a highly skilled professional with expertise in evaluating and quantifying insurance claims for damages or losses. Their pivotal role within the insurance industry revolves around the meticulous investigation and negotiation of settlements between policyholders and insurance companies. This involves a comprehensive analysis of the circumstances surrounding a claim, ranging from on-site inspections to scrutinising relevant documentation. The Chartered Loss Adjuster serves as a crucial intermediary, ensuring a fair and accurate assessment of the extent of losses incurred while adhering to the intricacies of insurance policies and legal frameworks. Through their discerning abilities and effective communication, these professionals contribute significantly to the resolution of claims, fostering trust and equilibrium between policyholders and insurers within the dynamic landscape of the insurance sector.


The responsibilities of a Chartered Loss Adjuster include:

  • Claim Assessment: Investigating insurance claims to determine the cause and extent of the loss.
  • Documentation: Collecting and analysing relevant documents, such as police reports, medical records, and photos, to assess the validity of claims.
  • Site Inspections: Conducting on-site inspections to assess the damage and gather information for accurate claim evaluation.
  • Negotiation: Negotiating settlements between policyholders and insurance companies, considering policy terms and legal regulations.
  • Report Generation: Preparing detailed reports outlining the findings of investigations and recommended settlement amounts.
  • Client Communication: Interacting with policyholders, insurers, and legal representatives to clarify and discuss claim details.
  • Legal Compliance: Ensuring compliance with insurance laws, regulations, and industry standards.


  • Starting Salary: The starting salary for a Chartered Loss Adjuster typically ranges from £40,000 to £50,000 per annum.
  • Average Salary: The average annual salary for an experienced Chartered Loss Adjuster is approximately £60,000 to £80,000.
  • Salary Potential: With increased experience and expertise, Chartered Loss Adjusters can earn over £100,000 annually.

Note: Salaries may vary based on factors such as location, experience, and industry demand.

Working Hours

Usual Working Hours: Chartered Loss Adjusters typically work standard office hours, Monday to Friday. However, overtime may be required during peak periods or when handling complex cases.

What to Expect

Working as a Chartered Loss Adjuster involves a combination of office-based tasks and fieldwork. Day-to-day tasks may include conducting site visits, reviewing documentation, and engaging in negotiations with various stakeholders. Attention to detail, analytical skills, and effective communication are key to success in this role.


To become a Chartered Loss Adjuster, individuals usually need:

  • Bachelor’s Degree: A degree in a relevant field such as finance, business, or insurance.
  • Professional Certification: Obtaining certification from a recognized insurance institute or becoming a Chartered Loss Adjuster through relevant professional bodies.


In addition to educational qualifications, essential skills for a Chartered Loss Adjuster include:

  • Analytical Skills: Ability to assess complex situations and data.
  • Communication: Strong verbal and written communication skills for effective negotiation.
  • Attention to Detail: Thorough examination of documents and claims.
  • Legal Knowledge: Understanding of insurance laws and regulations.

Work Experience

Prior work experience in insurance, claims processing, or a related field is beneficial. Relevant work experience might include roles in claims handling, risk assessment, or insurance underwriting.

Career prospects for Chartered Loss Adjusters include:

  • Senior Adjuster Roles: Progression to senior or managerial positions within an insurance company.
  • Specialisation: Opportunities to work in specific areas such as property, liability, or marine insurance.
  • Consultancy: Establishing a consultancy or working for specially designed loss adjusting firms.


Chartered Loss Adjusters can work for various companies, including:

  • Insurance Companies: Large and small insurance firms.
  • Loss Adjusting Firms: Specialised firms providing loss adjusting services.
  • Consultancy Firms: Companies offering consultancy services in risk management.

Note: Salaries and job prospects may vary based on factors such as location, experience, and industry demand.

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